Please ship all returns and repairs to 300 East Moniteau St., Tipton, MO 65081.
We take pride in knowing that for the better part of almost two centuries sportsmen have relied on the fit of Gokey boots and shoes to keep their feet comfortable and blister free during their outdoor adventures. If for any reason you are dissatisfied with the way your footwear fits and it is still in like “new” condition, in other words, you have not worn them outside of a trial fit on carpet, we will replace them with a different size until you are happy with the fit. We will also offer a full refund within 30 days of purchase on any item you are simply unsatisfied with that has not been used. We just ask that you cover the return shipping cost for the product you wish to receive a refund or size exchange for.
If by chance you have worn boots/shoes and you are not happy with the fit, we can usually re-last them up to 1/2 size larger in length or 1 full size in width (sorry, we can’t make them smaller) at no charge to you except for your shipping back to us.
A return authorization # from the factory is required to process any product return or exchange. You can obtain an RA# by contacting our customer service department by email at firstname.lastname@example.org or by phone at 660-433-5401 8am – 4:30pm CST. Please be sure to include the RA# on the outside of the shipping box that you are returning to Gokey.
Unlike cheaper made imported boots, Gokey boots can be rebuilt and re-soled several times over, in fact we get boots that are 50 and 60 years old in for repair on a weekly a basis.
In addition to the below repair charges, there is a $10.95 shipping and handling charge to return your boots or $8.95 for shoes via U.P.S. when they are finished.
Repair Charge List:
- STRETCH = $12
- HANDSEWING = $50
- NEW SOLES and HEELS = $70
- MACHINE STITCHING = $40
- NEW INSOLES = $ 20
- NEW BOOT BOTTOMS = $175
- NEW BOOT TOPS = $120
- SHORTEN TOPS = $100
- INSTALL ZIPPER IN BOTTE SAUVAGE = $120
- MISCELLANEOUS (repair of collars, eyelets, speed hooks, laces etc.) = $40